Captain

Oberai Bakery & Cafe

2 - 4 years

1 - 2 Lacs

india

Posted:13 hours ago| Platform: GlassDoor logo

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Skills Required

service resolve report support management leadership communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a dynamic and customer-focused Captain to lead our service team and ensure smooth café operations. The ideal candidate will maintain high service standards, manage staff performance, and ensure an excellent guest experience at all times.

Key Responsibilities:

Supervise and coordinate daily front-of-house operations.
Ensure prompt, courteous, and efficient customer service.
Manage table assignments, reservations, and guest seating.
Train, guide, and motivate service staff to maintain service excellence.
Handle guest feedback and resolve complaints effectively.
Coordinate with kitchen and cashier teams for seamless service flow.
Monitor cleanliness, hygiene, and ambiance standards.
Maintain records of daily operations and report to the café manager.
Support in stock management and requisition of service supplies.

Requirements:

Diploma/Degree in Hotel Management or related field preferred.
2–4 years of experience as a Captain/Team Leader in a café or restaurant.
Strong leadership, communication, and customer service skills.
Positive attitude and ability to handle a fast-paced environment.
Willingness to work flexible hours, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹19,500.00 per month

Benefits:

Food provided
Health insurance
Provident Fund

Work Location: In person

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