Captain

1. Guest Service & Hospitality

• Greet guests warmly and ensure they receive exceptional service throughout their dining experience.
• Supervise table settings, order-taking, and food service to maintain service standards.
• Handle guest complaints or special requests and resolve issues efficiently.
• Promote menu items and assist guests with recommendations.

2. Team Supervision

• Guide, support, and motivate service staff (waiters, runners, etc.).
• Delegate tasks and ensure staff follow service protocols and grooming standards.
• Conduct briefings before service to communicate menu changes, specials, and service expectations.
• Assist in staff training and onboarding.

3. Operations & Coordination

• Coordinate with the kitchen, bar, and cashier for timely service delivery.
• Monitor table turnover, reservation flow, and seat allocation.
• Ensure cleanliness, organization, and readiness of the dining area before and during service.
• Follow and enforce hygiene, safety, and sanitation guidelines.

4. Sales & Upselling

• Promote daily specials and upsell food and beverage items to increase revenue.
• Support the manager in meeting sales targets and guest satisfaction goals.

5. Reporting & Communication

• Report any issues or feedback to the Restaurant Manager.
• Maintain records of breakage, inventory shortages, and guest complaints.

Qualifications & Requirements

• High school diploma or degree in hospitality (preferred).
• Minimum 1–3 years of experience in F&B service, preferably as a senior waiter or captain.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle pressure.
• Good knowledge of service etiquette, menu items, and POS systems.

Key Skills

• Guest Relations
• Team Leadership
• Communication & Coordination
• Attention to Detail
• Time Management
• Upselling Techniques
• Food & Beverage Knowledge

Job Types: Full-time, Fresher

Pay: ₹12,566.65 - ₹25,246.49 per month

Benefits:

• Flexible schedule
• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person