Captain

Job Summary:

The Captain is responsible for leading the service team, ensuring high standards of guest service, managing table allocations, supervising waiters/stewards, handling guest complaints, and assisting in the smooth functioning of restaurant operations. The role requires excellent communication, leadership, and multitasking abilities.

Key Responsibilities:

• Guest Service & Satisfaction:
• Welcome and greet guests with a warm and friendly attitude.
• Take food and beverage orders accurately and efficiently.
• Ensure timely service and follow-up with guests for feedback.
• Handle guest queries and complaints professionally.
• Team Leadership:
• Supervise and guide waiters/stewards during service.
• Allocate and assign tables to service staff.
• Ensure team follows service standards and grooming guidelines.
• Coordination:
• Coordinate with kitchen staff to ensure timely preparation of food.
• Communicate guest preferences and special requests to concerned departments.
• Liaise with the cashier for billing accuracy.
• Order & Billing:
• Ensure correct order punching in POS.
• Verify final bills before presenting to the guests.
• Manage table turnovers efficiently during busy periods.
• Cleanliness & Hygiene:
• Ensure tables, chairs, cutlery, and crockery are clean and properly arranged.
• Maintain overall cleanliness of the dining area as per company standards.
• Sales & Upselling:
• Promote daily specials, combos, and new menu items.
• Upsell food and beverage items to maximize revenue.

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Food provided

Work Location: In person