Captain

Job Description

Job Summary: The Captain is responsible for leading the service team, ensuring high standards of guest service, managing table allocations, supervising waiters/stewards, handling guest complaints, and assisting in the smooth functioning of restaurant operations. The role requires excellent communication, leadership, and multitasking abilities. Key Responsibilities: Guest Service & Satisfaction: Welcome and greet guests with a warm and friendly attitude. Take food and beverage orders accurately and efficiently. Ensure timely service and follow-up with guests for feedback. Handle guest queries and complaints professionally. Team Leadership: Supervise and guide waiters/stewards during service. Allocate and assign tables to service staff. Ensure team follows service standards and grooming guidelines. Coordination: Coordinate with kitchen staff to ensure timely preparation of food. Communicate guest preferences and special requests to concerned departments. Liaise with the cashier for billing accuracy. Order & Billing: Ensure correct order punching in POS. Verify final bills before presenting to the guests. Manage table turnovers efficiently during busy periods. Cleanliness & Hygiene: Ensure tables, chairs, cutlery, and crockery are clean and properly arranged. Maintain overall cleanliness of the dining area as per company standards. Sales & Upselling: Promote daily specials, combos, and new menu items. Upsell food and beverage items to maximize revenue. Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Food provided Work Location: In person