Capacity & WFM manager

Job Description

Shift Timing: 5PM-2AM (subject to change) Job Summary: Develop and implement capacity planning strategies Reassess seat utilization periodically, publish seat utilization reports at regular frequency Ensure that the organization's resources are aligned with its business objectives by creating plans Analyze data and trends to identify opportunities for improvement and optimize seat / resource utilization. Collaborate with cross-functional teams to ensure that capacity plans are integrated with business plans and strategies. Develop and maintain capacity planning models and tools to support decision-making. Provide insights and recommendations to senior management on capacity planning and seat optimization. Responsibilities: Develop and implement capacity planning strategies and plans Analyze data and trends to identify opportunities for improvement Collaborate with cross-functional teams to ensure alignment with business plans and strategies Develop and maintain capacity planning models and tools Provide insights and recommendations to senior management Identify and mitigate risks associated with capacity planning Stay up to date with industry trends and best practices Requirements: Bachelor's degree in Business, Operations, or related field 5+ years of experience in capacity planning or related field Experience in MIS reporting & related technologies like PowerBi, other data management tools, projects handled using RPA Automation Strong analytical and problem-solving skills Excellent communication and collaboration skills Ability to think strategically and tactically Experience with capacity planning software and tools Strong understanding of business operations and processes Stakeholder management IT, Facilities, CRM, Operations, Training & other support functions