Skill required:
Marketing Operations - Campaign Management
Designation:
Campaign Management Associate
Qualifications:
Any Graduation
Years of Experience:
1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
We are looking for a proactive and detail-oriented resource to join our dynamic team. In this role, you will serve as the first line of support for Data Ops and Account Merge-related queries, working closely with end users such as Customer Success Managers, Resellers, and Account Managers, as well as collaborating with our internal Engineering teams. Your primary responsibilities will include account management, user access provisioning, and resolving Accounts-related issues to ensure seamless business operations. Key Responsibilities:
- Account Maintenance & Data Hygiene: Manage and update account records to support accurate sales order processing. This includes creating, modifying, and maintaining account data in Salesforce to align with business needs.
- Data Operations Management: Maintaining the data accuracy in Salesforce. Monitor the duplicate and reject the account in the salesforce. Creation of the new account for the salesforce based on the country and city to avoid duplication in the salesforce. Provide ownership on the account to have full control over the account.
- Account Merger: Identifying the unique accounts in salesforce to carry out the merge process to avoid accountability to handle multiple duplicate accounts. Decline the account with the multiple existing related account which cannot be merged with the primary account. Qualifications & Skills:
- Education: Bachelor’s degree, preferably in Marketing, Advertising, Business, or a related field.
- Experience: 2–3 years of experience in Salesforce administration (Preferred), ad operations, or campaign management roles.
- Technical Proficiency: Familiarity with Salesforce, Google Ad Manager and collaboration tools such as Slack.
- Communication: Strong written and verbal communication skills; ability to engage with end users via Slack, email, and Data Ops cases.
- Problem-Solving: Ability to troubleshoot and resolve technical issues independently once trained; willingness to adapt to continuous changes and platform updates. What are we looking for? Preferred Skills:
- Proficiency in Microsoft Office Suite
- Experience in client-facing support roles
- Strong organizational and multitasking abilities Work Environment & Schedule:
- Collaborative and supportive team culture
- Work from office or hybrid model based on project needs
- We provide 24*5 support which includes night shift role supporting U.S. stakeholders
- Fixed weekend off (Saturday & Sunday) Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts, Any Graduation
