Call Quality Analyst

iMarque Solutions Pvt. Ltd

0 - 31 years

0 Lacs

Teynampet Chennai

Posted:4 months ago| Platform: Apna logo

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Skills Required

manufacturing audit training metrics communication pronunciation excel

Work Mode

Remote

Job Type

Full Time

Job Description

Interested candidate can share your updated CV to 8807755992 - Whatsapp Number . Note : IT / Manufacturing Domain - please Dont apply. Job Post - Call Centre - Call Audit / Call Quality. Job description: Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Required Candidate profile: Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Telugu / Hindi / Malayalam (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel..

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Call Quality Analyst