Call Centre Manager

Job Description

Role & responsibilities Work closely with the team, motivating and coaching them. • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved. • Manage the fair and consistent application of performance management and disciplinary measures as necessary. • Escalate any appropriate problems to senior management. Preferred candidate profile • Experience in speaking with the customers / business owners. • Good oral communication skills is a must. • Proficiency in MS Office.