Call Centre Manager

TVS Credit Services Ltd

8 - 10 years

8 - 14 Lacs

jaipur

Posted:1 week ago| Platform:

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Skills Required

call center operations call center management contact center operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Responsible for executing business plan, lead generation and meet Revenue Targets
Planning the manpower and ensure daily availability of the manpower at the contact centers.
Deliver planned sales volume by constant training and monitoring of the associates.
Ensuring the processes & policies laid out by TVSCS gets strictly adhered to at the contact center.
Responsible for design & deployment of Contest, Rewards & Recognition payout / incentives schemes
Liaison with all Stakeholders Marketing, Credit, Sales, IT and Operations teams in strategic as well as operational matters
Execute projects across initiatives like customers experience, process improvement.
Mentoring, training & developing team members to ensure operational efficiency and product knowledge.
Responsible for delivering all key Quality & Internal Control metrics defined for respective processes.
Monitoring performance of team members to ensure efficiency and meeting of individual & group targets

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