Call Centre Manager

Apra Amusement Private Limited

3 - 31 years

3 - 6 Lacs

Narendra Nagar, Tehri Garhwal

Posted:4 days ago| Platform: Apna logo

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Skills Required

monitoring management strategies data service upselling drive support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Profile · To set up, train, and manage effectively a small inhouse (6 – 8 executives) call centre for our adventure business. · Should have an experience of prior supervisory or team leader level with full knowledge of set up the systems from scratch. Ability to generate, analyse required for making better business decisions. · To train, mentor and check the quality of call centre executives regularly through call monitoring as well as maximise the business through lead generation and both inbound and outbound calls. · Provide feedback to senior management to help shape future call centre strategies. · Use data to identify trends, improve processes, and enhance customer satisfaction. · Ensuring smooth operations and meeting customer service KPIs (like first-call resolution, average handling time, and sales conversion rates). Skills · Proven expertise in upselling and achieving sales targets · Analytical mindset with the ability to use data to drive decisions. This job can also be on a contractual basis to set up and run the call centre for 3 months to bring it to a stable / organized stage

More Jobs at Apra Amusement Private Limited

Call Centre Manager

Narendra Nagar, Tehri Garhwal

3.0 - 31.0 yrs

INR 3 - 6 Lacs

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Apra Amusement Private Limited

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Call Centre Manager