Luluandsky is a dynamic online e-commerce platform specializing in fashion and apparel designed for women. Known for its trend-forward, affordable products, the brand caters to millennial, multitasking women. With an in-house team of talented designers, Luluandsky introduces over 100 new products each week, establishing itself as a leader in “rapid fashion.” Luluandsky prides itself on innovation and empowering women through stylish and accessible fashion.

Role Description

This is a full-time on-site role for a Call Centre Executive at our office located in Saket. The Call Centre Executive will be responsible for providing excellent customer support by handling inquiries, addressing customer complaints, and assisting with sales-related queries. Responsibilities include managing customer communication via calls and written mediums, resolving issues promptly, and ensuring a positive customer experience while upholding the brand’s image.

Qualifications

Proficient in Customer Support and Customer Service, with the ability to handle inquiries efficiently and resolve concerns effectively.
Strong Communication skills, both verbal and written, ensuring clarity and professionalism in all customer interactions.
Experience with Contact Centers, including familiarity with tools, systems, and workflows used in call center environments.
Knowledge of Sales processes and techniques, with the ability to assist customers in making informed purchase decisions.
Multitasking, problem-solving skills, and the ability to work in a fast-paced environment.
Relevant experience in a customer-facing role preferred; experience in the fashion and retail industry is a plus.

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Call Centre Executive