Role Overview The Retail Operations Manager will oversee all aspects of retail store functioning, with a strong focus on delivering exceptional customer service and building a culture of hospitality. This role demands a leader who can inspire teams, maintain operational excellence, drive sales, and ensure that each customer experience reflects the values of Cambay Tiger & Fish & Meat Pantry. Soft skills, emotional intelligence, and team mentorship are essential traits for success in this position. Key Responsibilities Customer Experience & Service Excellence Create and enforce a customer-first culture across all stores Coach store teams on soft skills, hospitality, and complaint resolution Personally handle high-priority or sensitive customer escalations Drive CSAT (Customer Satisfaction), NPS (Net Promoter Score), and feedback collection Train staff to deliver consistent service aligned with brand standards Use feedback and complaint data to build actionable insights People & Team Management Recruit, train, and motivate store managers and front-line staff Create training modules focused on service excellence and empathy Ensure team morale, discipline, grooming, and punctuality Run weekly check-ins and monthly reviews with store teams Mentor high-potential employees for internal growth Sales & Business Operations Drive store-wise monthly sales targets and monitor achievement Ensure high AOV (Average Order Value), conversion rate, and footfall growth Support launch of in-store offers and local marketing tie-ups Analyse daily sales, product mix, and performance data for decision-making SOPs, Visual Merchandising & Hygiene Ensure adherence to SOPs in billing, stock, service, hygiene, and grooming Conduct audits for cleanliness, food safety, and service quality Maintain consistent visual display across all stores in line with brand guidelines Ensure compliance with FSSAI and other regulatory norms Expansion & New Store Setup Evaluate new store locations and formats Plan setup, hiring, training, and SOP readiness for new outlets Standardize launch process and post-opening performance review Ideal Candidate Profile Education: Graduate in Hotel Management / BBM / MBA Experience: 5–8 years in food retail, QSR, or hospitality operations Skills: Strong interpersonal and communication skills, high empathy, conflict resolution, leadership, data-driven decision-making Tools Knowledge: POS Systems, Excel, Google Sheets, CRM tools, SOP audit systems Personality Traits: Calm under pressure, customer-obsessed, patient, positive mindset, team enabler Location: Nariman Point, Mumbai Contact No: 8980012552 Job Type: Permanent Pay: ₹55,000.00 - ₹75,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Work Location: In person
Job Description Position: Sr. Graphic Designer Key Responsibilities * Create visual content for social media, website, and digital advertising * Design promotional materials and product packaging * Produce and edit basic videos for social platforms * Maintain brand consistency across all materials * Stay updated with the latest design trends, tools, and technologies * Ensure timely delivery of design projects while maintaining high-quality output. Requirements * Proficiency in Adobe Photoshop and Canva or other compatible software * Video editing skills * Strong design skills with understanding of layout and typography * Ability to work within brand guidelines * Good time management and attention to detail * Portfolio demonstrating design capabilities Qualifications * Demonstrable Skill trumps formal education * Diploma or Bachelor's degree in Graphic Design or related field is acceptable * 3-4 years of experience (internships considered) Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Provident Fund Location: Nariman Point, Mumbai, Maharashtra (Preferred) Work Location: In person
Job Title: Cold Store Supervisor The Storage Supervisor will oversee and ensure the smooth operation of our storage or warehouse facility. He’ll be responsible for managing inventory, supervising staff, promoting safety, and driving process improvements, efficient, and safe environment. Key Responsibilities Operational Oversight: Supervise daily storage operations including receiving, storing, and dispatching goods promptly and accurately Inventory Management: Conduct physical counts and cycle counts, reconcile discrepancies, and ensure inventory records match actual inventory Staff Supervision: Lead and assign work to storage/warehouse staff, oversee scheduling, conduct performance evaluations, and support staff development Process Optimization: Identify inefficiencies or areas for improvement—implement best practices, SOPs, or space optimization strategies to enhance productivity and reduce waste Cross-Department Coordination: Collaborate with purchasing, logistics, procurement, production, or other teams to align stock levels and fulfill distribution needs efficiently Equipment Oversight: Ensure that storage tools and equipment (e.g. forklifts, pallet jacks) are properly maintained and safely operated; obtain certifications if necessary Qualifications Education: High school diploma or equivalent required; bachelor’s degree in Logistics, Supply Chain Management, or related field preferred Experience: 2+ years in warehouse or storage operations, including previous leadership or supervisory role Technical Skills: Hands-on experience with Warehouse Management Systems (WMS), inventory software, and Microsoft Office—especially Excel Personal Competencies: Strong leadership, organizational, multitasking, and communication skills Keen attention to detail, problem-solving mindset, ability to work under pressure and meet deadlines in fast-paced environments Adaptable, proactive, and committed to continuous improvement and team development Additional (Optional) Qualifications Food industry or cold storage experience Experience managing subcontractors or third-party staff in contracted warehouse operations Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Language: Hindi (Required) Work Location: In person
Job Description Position: Graphic Designer Key Responsibilities * Create visual content for social media, website, and digital advertising * Design promotional materials and product packaging * Produce and edit basic videos for social platforms * Maintain brand consistency across all materials * Stay updated with the latest design trends, tools, and technologies * Ensure timely delivery of design projects while maintaining high-quality output. Requirements * Proficiency in Adobe Photoshop and Canva or other compatible software * Video editing skills * Strong design skills with understanding of layout and typography * Ability to work within brand guidelines * Good time management and attention to detail * Portfolio demonstrating design capabilities Qualifications * Demonstrable Skill trumps formal education * Diploma or Bachelor's degree in Graphic Design or related field is acceptable * 2-3 years of experience (internships considered) Job Type: Full-time Benefits: Provident Fund Health Insurance Location: 95-C Mittal Tower, Nariman Point, Mumbi- 400021 Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person