Call Center Representative

As a Call Centre Executive at Toolsvilla.com, you will play a crucial role in connecting with buyers and sellers, pitching Toolsvilla's products and services, and contributing to changing the landscape of B2B procurements in the country. Your primary responsibilities will include: - Managing large volumes of inbound and outbound calls efficiently and effectively. - Identifying customer needs, resolving issues, and providing appropriate solutions through research. - Building and maintaining strong relationships with existing customers, sellers, and key stakeholders. - Meeting personal and team targets, both qualitative and quantitative. To excel in this role, you should meet the following requirements: - Previous experience as a Call Centre Executive. - Proficiency in Hindi and English languages. - Excellent phone and verbal communication skills, coupled with active listening abilities. - Customer-centric mindset and the flexibility to interact with various personality types. - Strong multitasking skills, ability to prioritize tasks, and effective time management. Additionally, Toolsvilla.com is India's leading B2B Online Marketplace for Farming Equipment, Food Processing Tools, and MRO Supplies. Trusted by over 1500 sellers and 200,000 buyers, and supported by global investors, we are one of the fastest-growing startups in Eastern India. Our centrally located 5000+ square feet office in Durgapur, West Bengal, reflects our commitment to innovation and growth in the industry. Please note that the salary for this position ranges from 2.5 to 5 lakhs per annum, with the potential for growth based on performance. We are particularly interested in candidates from Durgapur and nearby areas. If you believe you are the right fit for this exciting opportunity, please share your resume at anchal@toolsvilla.com. Join us at Toolsvilla.com and be a part of our mission to revolutionize B2B procurements in India.,