Call Center Representative

Job Description :

Call Centre Executive

Location: Magictree Ayurveda Centre, South City, Ayali Khurd, Ludhiana

Employment Type: Full-time

Experience: 2+ year in customer service/call centre role preferred

Key Responsibilities:

1. Inbound & Outbound Calls:

- Handle all incoming calls related to inquiries about Ayurveda treatments, services, and appointment bookings.

- Make outbound calls to follow up on social media and online inquiries.

- Maintain a polite, empathetic, and service-oriented approach during all interactions.

2. Enquiry Management:

- Respond promptly to inquiries received through social media platforms (Instagram, Facebook, WhatsApp, etc.), website forms, and email.

- Follow up on offline inquiries such as walk-ins and event leads.

- Maintain a daily schedule for timely follow-ups to ensure no potential lead is missed.

3. Lead Conversion & Appointment Booking:

- Persuade potential clients to visit the Ayurveda hospital for consultations and treatments.

- Assist clients in scheduling appointments and provide necessary information on available therapies.

- Offer suitable package recommendations based on client needs.

4. Database Management:

- Maintain accurate records of all customer interactions, follow-ups, and conversions in the CRM system.

- Prepare and share periodic reports on leads, appointments, and feedback.

5. Customer Relationship Management:

- Build strong relationships by addressing concerns and queries professionally.

- Collect feedback from clients post-treatment and report the findings to the relevant department.

Key Skills & Competencies:

- Excellent verbal communication skills in [language requirements, e.g., English, Hindi, Punjabi].

- Strong interpersonal and persuasion skills.

- Good knowledge of Ayurveda treatments or a willingness to learn.

- Basic computer skills and experience with CRM tools.

- Ability to multitask and maintain composure under pressure.

- Customer-centric mindset with a proactive approach to follow-ups.

Preferred Qualifications:

- Bachelor's degree or relevant diploma in customer service or related fields.

- Experience in healthcare or wellness sector will be a plus.