Call Center Representative

call center job in the credit card industry involves answering inbound calls from customers to resolve their queries, process account requests, and provide information about products and services, while also handling outbound calls for sales or promotional offers. Key responsibilities include assisting with applications and issues, maintaining customer satisfaction and relationships, managing account details in a CRM system, processing transactions, and adhering to company policies and financial regulations. Key Responsibilities:

• Customer Service:Provide support for credit card-related inquiries, resolve issues, and offer personalized service to ensure customer satisfaction and loyalty.
• Account Management:Assist customers with managing their accounts, processing applications, making account changes, and handling payment-related requests.
• Sales and Cross-selling:Identify opportunities to cross-sell or upsell additional banking products and services during customer calls.
• Information and Guidance:Educate customers on credit card features, benefits, self-service options, and company policies.
• Record Keeping:Accurately document all customer interactions, details, and resolutions within the company's CRM or call center database.
• Problem Resolution:Address and escalate issues beyond the representative's training to the appropriate departments or senior management.
• Compliance and Quality:Adhere to all company policies, information security norms, and financial regulations to maintain service quality and integrity.

Job Type: Full-time

Pay: ₹15,000.00 per month

Benefits:

• Health insurance

Education:

• Secondary(10th Pass) (Preferred)

Work Location: In person