Call Center Manager

Job Title: Call Center Manager – Ayurvedic Product Sales

Location: Nangloi ( Near metro station )

Employment Type: Full-time

Industry: Health & Wellness (Focus on Ayurvedic Medicine for Diabetes)

Position Overview

We are seeking an experienced and results-driven Call Center Manager to lead and grow a telesales team focused on Ayurvedic health products, particularly targeting diabetes solutions. This role requires excellent leadership, communication, and sales conversion skills. The ideal candidate will be responsible for team performance, training, call quality, and driving consistent order conversions from a high volume of daily inquiries.

Key Responsibilities

● Recruit, train, and manage a telesales team of 4–10 agents.

● Conduct regular training sessions on product knowledge, sales pitches, and objection handling specific to Ayurvedic health solutions.

● Monitor team performance, ensuring daily call and WhatsApp response targets are met.

● Optimize conversion rates from 300+ daily inbound leads.

● Maintain organized lead databases using Google Sheets for tracking calls, follow-ups, and confirmed orders.

● Coordinate with the logistics/courier team to ensure timely and accurate deliveries.

● Collaborate closely with the company founder to implement weekly sales strategies and performance plans.

Required Qualifications & Skills

● Minimum 2 years of experience in telesales or call center operations.

● Strong leadership and team management skills.

●Fluent in Hindi; basic proficiency in English (spoken and written).

● Proficient in using Microsoft Excel and Google Sheets for team and order tracking.

● Excellent communication and motivational skills.

● Background in health, wellness, or Ayurvedic products is preferred but not mandatory.

● Ability to thrive in a performance-driven, fast-paced environment. Preferred Experience (Bonus Skills)

● Prior experience in direct sales (Ayurvedic, wellness, MLM, or related industries).

● Familiarity with managing high-volume call centers or telesales teams.

● Capable of designing and implementing operational systems and SOPs from scratch. -

Job Types: Full-time, Permanent

Pay: ₹19,120.63 - ₹36,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Work Location: In person