Call Center Manager

The Call Center Manager position at Mehta Consultancy is a part-time hybrid role based in Jaipur, offering some work from home flexibility. As the Call Center Manager, you will play a crucial role in overseeing customer service operations, leading the contact center team, analyzing performance metrics, and striving to maintain high levels of customer satisfaction. To excel in this role, you should possess strong Customer Satisfaction and Communication skills, Contact Center Management and Team Management abilities, as well as Analytical Skills. Previous experience in a similar role or industry is preferred, along with excellent problem-solving capabilities and demonstrated strong leadership and decision-making skills. If you are passionate about delivering exceptional customer service, driving team performance, and ensuring customer satisfaction, this role presents an exciting opportunity for you to make a meaningful impact in the call center environment at Mehta Consultancy.,