Call Center Executive

ob Description – Call Centre Executive

Company: Mr Mischief Food Co.
Position: Customer Support Executive (Call Centre)
Location: Vesu, Surat

About Us

Mr Mischief Food Co., operating under the popular brand Wok On Fire, is a growing hospitality brand known for delivering quality Pan-Asian cuisine. We are looking for a dedicated Call Centre Executive to be the first point of contact for our customers and ensure excellent service experience.

Key Responsibilities

• Handle incoming and outgoing customer calls regarding orders, queries, and complaints.
• Provide guidance on food delivery, menu details, and order status.
• Record and update customer information accurately in the system.
• Resolve customer queries efficiently and escalate issues when required.
• Ensure high levels of customer satisfaction through polite, professional, and solution-oriented communication.
• Maintain performance metrics such as call handling time, query resolution, and customer feedback scores.

Skills & Requirements

• Minimum 12th pass / Graduate in any discipline.
• Prior experience in customer support/call centre (preferred but not mandatory).
• Strong communication skills in English, Hindi, and local language.
• Ability to handle customer complaints with patience and professionalism.
• Basic computer knowledge (MS Office, CRM systems).
• Positive attitude, problem-solving approach.

Job Type: Full-time

Pay: ₹11,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person

Speak with the employer
+91 9537322522