Call Center Assistant Manager

Fusion CX

8 - 10 years

25 - 30 Lacs

kolkata

Posted:6 days ago| Platform:

Apply

Skills Required

usage operations manager team management workflow operations leadership management operations bpos monitoring recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Fusion CX is looking for Call Center Assistant Manager to join our team
Roles and Responsibility

Manage and supervise call center operations for efficient customer service.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Analyze performance metrics to identify areas for improvement and optimize processes.
Collaborate with cross-functional teams to achieve business objectives.
Train and coach team members to improve their skills and knowledge.
Monitor and control expenses to ensure cost-effectiveness.

Job Requirements

Proven experience as an Assistant Manager in a call center environment.
Strong leadership and management skills with the ability to motivate teams.
Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
Ability to analyze data and make informed decisions to drive business growth.
Strong problem-solving skills to resolve complex issues efficiently.
Experience with CRM software and other relevant tools.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

More Jobs at Fusion CX

Sales Executive

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Banking Executive

Howrah, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Customer Care Executive

Kanchrapara, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Account Payable Executive

Kolkata

2.0 - 4.0 yrs

INR 2 - 5 Lacs

Chat Support Executive

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.