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Call Center Agent

Shadowfax Technologies

0 - 31 years

1 - 2 Lacs

Koramangala, Bengaluru/Bangalore Region

Posted:1 day ago| Platform: Apna logo

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Skills Required

chat excel crm communication upselling retention support

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Handle inbound and outbound calls related to deliveries, e‑commerce issues, order status, returns, and complaints Respond to queries via phone calls, email, and chat (depending on posting) Basic Excel/computer skills and working with CRM or ticketing systems Professional communication, active listening, and problem‑resolution abilities Upselling or retention support may be part of the role Meet performance targets for response time and resolution rate,

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Shadowfax Technologies

Logistics and Supply Chain

Bangalore

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Call Center Agent