We are looking for a Customer Support Executive who can handle a high volume of customer enquiries through phone, WhatsApp, and email. You will be the voice of our brand, helping customers choose the right fragrance oils, solving issues, and creating a smooth, friendly experience that builds trust and loyalty. Key Responsibilities: Answer inbound calls and messages from customers. Understand customer needs and recommend suitable products. Resolve order-related queries and concerns with professionalism. Maintain follow-ups and ensure every customer feels valued. Communicate clearly, patiently, and with a positive attitude. Coordinate with dispatch or backend teams when needed. Requirements: Excellent communication skills in English and Hindi. Strong understanding of customer service. Ability to handle pressure during peak enquiry hours. Prior experience in customer support is preferred. Passion for fragrances is a plus. Benefits: Competitive salary based on experience. Work with a fast-growing D2C fragrance brand. Flexible work timings (if remote or part-time).

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