Call Auditor - Team Leader

Kindly check the JD before applying. This role is not for financial audit. Person with more than 5 years of experience need not apply.

Brief about the Company

Global Credit Solutions (GCS) is the world's foremost credit, collection, and risk management enterprise. With a team of over 4,000 specialists spread across 97 countries, GCS leverages its international expertise to provide accelerated cash flows and safeguard clients from financial risks. The key to GCS's success lies in its exclusive business model, featuring a network of Partner offices worldwide. This global network ensures that GCS specialists comprehend legal, monetary, and language nuances, facilitating seamless offshore business transactions in today's diverse global marketplace.

Global Credit Solutions India helps its customers/partners in collecting overdue amounts through various channels such as Dunning Letters, Calls, Emails and Field Visits. The collection process follows pre-defined stringent SOPs. All collections are carried out to ensure a very Professional, Prompt and Precise process that provides early collections and reduced costs.

Company’s Website: https://www.gcsmanagementindia.com/

Work Domain: Calls Audit / Quality Analyst

Qualification: Graduate

Experience:

Minimum 5 years’ experience in Call Audit

Minimum 2 years’ experience as Team Leader

Job Roles & Responsibilities

• Data Verification and Analysis:
• Perform audits of data across multiple platforms, databases, and systems to ensure accuracy and integrity.
• Identify and document discrepancies or inconsistencies in data, providing recommendations for improvement.
• Compliance and Risk Management:
• Ensure data is compliant with industry regulations, standards, and organizational policies.
• Conduct risk assessments related to data quality and recommend corrective actions.
• Reporting and Documentation:
• Prepare detailed audit reports outlining findings, anomalies, and corrective actions.
• Maintain records of audits, changes, and improvements for compliance audits.
• Continuous Improvement:
• Suggest and implement improvements to existing data auditing processes.
• Stay updated with the latest industry trends and best practices in data auditing.

Skill Set:

• Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
• Strong organizational skills and ability to multitask effectively in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to communicate effectively with internal and external stakeholders.
• Team Management skill

Work Days: 5 Days

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Gurgaon City, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How good you are in MS Office?
• Can you join us immediately if selected.
• How good you are in English communication?

Experience:

• Call Audit: 5 years (Preferred)
• Team Leader: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• Gurgaon City, Haryana (Preferred)

Work Location: In person

Expected Start Date: 07/07/2025