CA0220 | System and Network Support Engineer

Cloudangles

7 years

0 Lacs

noida uttar pradesh india

Posted:6 days ago| Platform:

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Skills Required

network support software troubleshooting macos resolve voip zscaler firewall configuration interface dhcp vpn ip management security maintenance antivirus onboarding offboarding provisioning documentation service communication engineering networking tcp

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are seeking a skilled and proactive

System and Network Support Engineer

to join our IT team. The ideal candidate will have a strong background in system administration, hardware/software support, and network troubleshooting across both Windows and macOS environments. You will be instrumental in maintaining a secure, efficient, and reliable IT infrastructure while providing top-tier support to end users.

Key Responsibilities

Provide technical support and system administration for both Windows and macOS environments.
Troubleshoot and resolve hardware, software, and peripheral issues, including laptops, desktops, printers, VoIP systems, and conferencing equipment.
Manage and administer Zscaler solutions, perform firewall configuration, and handle switch-level troubleshooting (VLAN setup, port configuration, interface issues).
Support and maintain core network services including DNS, DHCP, VPN, and IP configurations.
Assist with Active Directory user management and user support.
Perform routine system updates, security patches, and maintenance across devices and systems.
Ensure systems comply with IT security best practices including antivirus, endpoint protection, and security policy enforcement.
Support employee onboarding/offboarding by provisioning accounts, setting up laptops, and delivering IT orientation.
Collaborate with cross-functional teams to resolve issues efficiently and improve IT processes.
Maintain accurate documentation for systems, configurations, procedures, and support activities.
Deliver excellent customer service and communication, ensuring minimal disruption to users during problem resolution.

Required Skills & Qualifications

3–7 years of experience in IT support, system administration, or network engineering roles.
Strong knowledge of Windows and macOS operating systems.
Hands-on experience with Zscaler, firewalls, network switches, and basic network protocols.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience supporting users in an Active Directory environment.
Practical knowledge of IT security protocols, tools, and best practices.
Strong troubleshooting skills for hardware, software, and network issues.
Excellent problem-solving, communication, and customer service skills.
Ability to manage multiple tasks and work independently or within a team.

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