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H&M
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Business Tech Operations Manager

Business Tech Operations Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

H&M

3 - 8 years

5 - 10 Lacs

Bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

Procurement Service management Computer science Compliance Merchandising Resource management Stakeholder management Forecasting Auditing Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Region India continues to be an important market with significant growth potential and unique characteristics. Our amazing colleagues are key to elevate the H&M experience in the eyes of our consumers through Product, Experience, Brand & Efficient operations. We are now looking for a Business Tech Operations Manager who will join our winning team, and be part of and enable this amazing growth journey ahead!

WHAT YOU LL DO

As a Business Tech Operations Manager, you will together with Global Tech Center Operations ensure stable operations in Region India through a team of Location Support Specialists & Service Delivery Specialists. You will leverage your strong understanding of various infrastructure areas to execute related tasks effectively and drive tech procurements for Region India. Your responsibilities include :

Overall responsibility

Take ownership and accountability for Tech Operations within your country / sales market / region and ensure the delivery of stable tech operations

Lead proactive initiatives to resolve end-user needs

Responsible for solutions within the scope, maintain compliance and, operates in accordance with the H&M BT policies

Staff responsibility & leadership

Provide strong leadership to your BT Ops team and drive team and talent development initiatives to enhance performance

Ensure the achievement of tech KPIs through effective team and resource management

Compliance

Ensure BT operations compliance to process standards and global H&M policies

Support audit processes in alignment with global procedures

Drive the procurement of market services as necessary, adhering to H&M procurement guidelines

Stakeholder management

Support and align with stakeholders at country / sales market / region and global levels

Manage relationships with market specific procurement teams and vendors to ensure stable operations

Ensure coverage in Cyber security related matters, where needed

Ensure coverage in the Digital defenders community and championing security initiatives

Budget / P&L Management

Own financial management for Tech Operations in your area, including invoice processing, budget creation and forecasting.

Monitor and report on financial performance to ensure alignment with organizational objectives

WHO YOU LL WORK WITH

As a BT Operations Manager, you are a key member of the Global Market BT Operations unit of the GTS Tech Center. You will be reporting to, Gorav Puri, Head of New Growth & Business Development for Region India and also working closely with, Sergio Corone, Continental Lead Market BT Operations. You will also collaborate with other functions in the local market such as Retail Tech, Construction, Store Operations, Merchandising and with the Continental and Global BT teams.

WHO YOU ARE

We are looking for people who have experience of

Leading and developing teams and ensuring strong collaboration across the organization

Managing tech infrastructure areas

Budget management, forecasting and implementing tech standards and processes

Service management

Stakeholder management, including vendor relations

We are looking for people with

Bachelors degree within Computer science / Other education in relevant field or equally gained experience

3+ years experience in ITSM and leadership within relevant field

Certified in ITIL Foundation 3 and / or 4

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories
We are an inclusive company where you are encouraged to be yourself at work

JOIN US

Our uniqueness comes from a combination of many things our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

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Business Tech Operations Manager