Business Systems Analyst

As a Business System Analyst at our dynamic team, your role is crucial for the success of our IT operations. You will focus on ensuring the stability, efficiency, and continuous improvement of our Service Management technology applications and related operational processes. Your profile ideally includes a Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). With 2-4 years of experience in IT operations, including Service Management tools like ServiceNow, and complex technology environments. A strong understanding of ITIL processes and service management best practices is essential. You should have a proven ability to solve complex problems and implement effective solutions. Hands-on experience in configuring and maintaining enterprise systems and integrations is required, along with excellent communication, collaboration, and documentation skills. You should be able to manage multiple priorities effectively in a fast-paced environment. In this role, you will be responsible for overseeing and optimizing Service Management technology platforms to ensure high availability and performance. This includes managing, configuring, and maintaining system data, workflows, and integrations to meet business requirements. You will troubleshoot and resolve technical issues, collaborating closely with cross-functional teams to minimize impact and restore service. Monitoring system performance and implementing proactive measures to prevent disruptions will also be part of your responsibilities. Additionally, you will collaborate with stakeholders to gather requirements and implement enhancements to improve efficiency and user experience. Documenting operational procedures, configurations, and solutions to build a robust knowledge base is essential. You will also lead or participate in projects to deploy new features, upgrades, or migrations within the technology stack, ensuring compliance with internal policies, security standards, and best practices. Preferred skills for this role include being a ServiceNow Certified System Administrator or similar certifications, experience with automation tools, scripting, or workflow orchestration, and familiarity with cloud platforms, monitoring tools, and security practices. Join our team and contribute to the ongoing success and innovation of our technology operations while working alongside a passionate and talented team. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons, ensuring non-discrimination in all aspects of employment.,