Business Systems Analyst

Roles & Responsibilities

• Collaborate with System Architects, Product Managers, and suppliers to manage business analysis activities and ensure alignment with product and engineering goals
• Capture customer voice to define business processes and translate them into product needs
• Define scope and value for new capabilities in collaboration with Product Managers and stakeholders
• Ensure inclusion of non-functional requirements in product and release backlogs
• Break down Epics into Features and User Stories and participate in backlog refinement sessions
• Write clear, concise User Stories and Acceptance Criteria in tools such as Jira
• Ensure a well-defined Definition of Done and traceable requirements
• Facilitate product demonstrations for stakeholders and document configuration changes
• Develop and implement detailed test strategies and perform both manual and automated testing
• Identify, document, and track defects, working closely with developers for resolution
• Validate test scenarios against acceptance criteria and customer expectations
• Serve as a liaison between global Technology, AI/Data teams, and business units
• Manage internal custom platforms, COTS, SaaS, and integrated systems
• Identify and mitigate system-related risks, including validation, acceptance, and incident response
• Track and resolve system incidents, integration failures, and performance issues
• Conduct root cause analysis (RCA) and coordinate ticket resolution with SaaS vendors
• Communicate incident status to business stakeholders and maintain traceable logs
• Understand legal workflow dependencies and act quickly to minimize business disruption

Basic Qualifications

• Master's degree or Bachelor's degree with 5 to 9 years of experience in Life Sciences, Biotechnology, Pharmacology, or Information Systems

Must-Have Skills

• Strong problem-solving skills with the ability to apply technology to complex challenges
• Experience working with Agile methodologies (Scrum)
• Effective written and verbal communication skills for interacting with leadership and technical teams
• Experience in writing business and functional requirements for modern web applications
• Experience with Agile tools like Jira for writing user stories and acceptance criteria
• Proficiency in SharePoint administration including user access, forms, document libraries, and workflows

Good-to-Have Skills

• Experience with Legal and/or Compliance systems
• Understanding of software governance and strategic planning
• Experience managing product features for PI planning and roadmap definition
• Familiarity with low-code/no-code automation tools
• Experience communicating technical concepts in business language
• Exposure to Jira Align for portfolio-level planning
• Experience with Lucidchart or Visio for system diagrams and process maps
• Working knowledge of Microsoft Power Platform (Power BI, Power Automate, Power Apps)
• Familiarity with Tableau or similar visualization tools
• Experience using OpenAI tools for structured content generation and data mapping

Professional Certifications

• SAFe for Teams (preferred)