Job
Description
Greetings for the season!!! We are scouting for a Business Systems Administrator to be associated with a Global IT Firm. Title : Business Systems Administrator Reports to : Sr. BSI Manager Department: Business Systems & Innovation ROLE SNAPSHOT We are seeking a Business Systems Administrator to lead the configuration, maintenance, and operational support of our Workday platform for both HCM and Finance modules. This role is responsible for managing business processes, security, reporting, integrations, support, and release management across Workday. In addition, the role supports Salesforce administration and select internal business applications. KEY DUTIES Workday: Serve as the Workday system administrator responsible for tenant configuration, security role management, and business process updates. Configure Workday solutions based on business requirements, develop and execute test plans, and manage deployments across environments in coordination with stakeholders. Support mass data changes and assist end users with system-related issues as needed. Maintain governance documentation and change logs; support governance council reviews. Collaborate with business teams and the BSI team to investigate and resolve system-related issues. Participate in Workday release management by reviewing release notes, identifying relevant updates, and coordinating testing for impacted areas. CRM & Internal Applications Support: Administer core CRM functions including user provisioning, role/permission set assignments, page layouts, and validation rules. Build and maintain flows, workflows, email templates, and alerts to support automation needs. Support lead assignment rule updates in collaboration with Sales and Marketing. Manage third-party packages like Certinia and Gainsight. Support CRM Surveys and Experience Cloud configuration. Provide triage support for other internal applications. Other duties as assigned. BASIC QUALIFICATIONS 5+ years of hands-on experience administering Workday in a business systems or HRIS support capacity. Deep understanding of Workdays business process framework, tenant configuration, and security model. Proven experience managing user access, domain security policies, and conducting security reviews across multi-module Workday environments. Workday certification in Core HCM, Benefits, or Security is a plus. 3+ years of hands-on experience administering Salesforce OR any CRM. Data Loader advanced user knowledge as a method for mass updates. Strong problem-solving and communication skills. Proven ability to learn business processes and concepts. Best Regards, Mahek Mehta | Recruitment Specialist
