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Business SME (Order to Cash)

8 years

0 Lacs

gurugram haryana india

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

controls governance standardization management invoicing data model engagement compliance audit interface service support metrics training design finance communication

Work Mode

On-site

Job Type

Contractual

Job Description


Summary:

The Business SME provides deep Order to Cash process expertise to define, assess, and improve existing Order to Cash processes, policies, controls, and governance mechanisms. This role ensures that global standards are applied consistently across regions and markets, focusing on the simplification and standardization of end-to-end OTC business processes —across all Routes to Market (RTMs).
 

Key Responsibilities:

  • Act as the primary process expert for designated OTC sub-processes (e.g., Order Management, Invoicing, Collections, Credit, Cash Application, Claims and Deductions
  • Evaluate current processes to identify inconsistencies, inefficiencies, and control gaps
  • Provide inputs in developing Project charters and evaluating value case
  • Provide process and data inputs to Business analysts in developing standardized global process maps, policies, playbooks and DTPs as per GPO model & BPQMS standards
  • Engagement with consultants to supply data, perspective, and additional process information as required
  • Validate that process designs align with compliance, audit, and governance frameworks
  • Partner with Business Analysts to translate business practices into globally consistent process standards
  • Interface with Governance leads, Business analysts, external partners, Service delivery and other cross functional teams
  • Support definition of performance metrics and governance mechanisms
  • Facilitate workshops and discussions with regional and cross functional teams to ensure buy-in and adoption
  • Support change management and knowledge-sharing sessions to embed process improvements
  • Advise on change impacts of proposed changes and help mitigate risks
  • Partner with Business analysts in developing user training documents and FAQ’s
 

Skills & Experience:

  • 8+ years in Order to Cash operations, process design, or governance roles
  • Strong understanding of E2E OTC process landscape and its dependencies (Finance, Sales, Master data, Supply Chain).
  • Proven experience in process standardization and control framework implementation
  • Strong analytical and problem-solving capabilities with attention to detail
  • Excellent communication skills — able to translate complex process concepts into simple, actionable documentation
  • Influencing skills to gain consensus across global, regional, and functional stakeholders
 
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