Business Process Lead - IFS Operation Support

Job Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Business Process Lead – IFS Operations Support Noida / Pune As a Business Process Lead – IFS Operations Support, you will be responsible for overseeing and handling support needs for specific operations areas for the IFS 7.5 system (Industrial and Financial Systems) which support Project Delivery processes for the Lifecycle Services Business. This position reports into Business Operations organization and will have a hybrid working. Reports to : MANAGER GEBS BUSINESS OPERATIONS Your Responsibilities This role acts as key support to the Process owner for IFS 7.5 and the LCS Global Finance Mgr. which involves handling inquiries and issues related to their subject matter expertise while continuously seeking improvements and streamlining processes, plus advising on any enhancements or change requests made both by current LCS users and external departments. The role requires the ability to act as a liaison between Business and IT, translating business requests into technical requirements. The Business Process Support role will be responsible for providing support and expertise for system requirements and support for new acquisition and migrations and new offerings. This role will need to execute collaborative relationships organizationally to maintain support of the IFS functional roles and processes. Develop solutions and provide advanced training, support documentation updates when required. Support triage questions related to IFS 7.5 including ad hoc requests and queries regarding complex processes and issues related to accounting and revenue functions. Support data analytics, special report guidance when needed for the business. Support future LCS ERP 2.0 as a key consultant. The Essentials - You Will Have Bachelor's Degree or equivalent work experience Advanced knowledge of IFS 7.5 System from user and analytic perspectives Ability to travel up to 25% nationally as well as internationally as needed during the project deployments. The Preferred - You Might Also Have Proven experience in managing IFS Order Management and Materials Management processes and handling IT tickets. Understanding of SAP and overall integration processes including shared services. Strong analytical skills with the ability to conduct deep dives into project cost problems. Knowledge of financial transactions, inventory management, and project cost analysis. Proficiency in using Identity IQ for viewing IFS requests. Experience in process improvement and streamlining operations. Advanced training skills and the ability to share knowledge effectively. What We Offer Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.