Business Process Analyst

Global Role :

Primary Location :

Shift Time :

Experience Range :

Education :

Job Profile/Key Responsibilities

· Responsible for Policy administration and related services of Life or P&C Insurance Policies

· Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements.

· Develops knowledge and skill in assigned work process (es) as well as general understanding of the client's business and objectives.

· Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.

· Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.

· Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals

Mandatory Skills:

· Candidates must possess good communication skill – Both verbal and written

· Good analytical and problem-solving skills

· Open to work in evening and Night Shifts

· PC literacy, basic knowledge of MS office and e-mail skills

· Typing skills with a minimum 25 WPM at 90% accuracy

Desired Skills (in case carrying some experience):

· Knowledge of US Insurance (Preferably Life and Health insurance)

· Working knowledge of accounting and reconciliation or should possess good understanding on concepts