Business Operations Associate

Key Responsibilities

• Seller Onboarding & Support

• Engage with sellers and handhold them through the onboarding journey.
• Set up accounts, train sellers on using Zoop, and guide them through their first few livestreams.
• Troubleshoot basic issues and ensure a smooth experience in the early stages.

• Operations & Process Execution

• Manage day-to-day operational tasks like scheduling livestreams, tracking performance, and coordinating giveaways.
• Collect seller and buyer feedback, organize it, and share actionable insights with the team.
• Support the Ops lead in building scalable workflows and improving seller retention.

• Relationship Building

• Be the primary point of contact for sellers – ensuring they feel supported and valued.
• Build long-term trust by staying consistent, reliable, and solution-oriented.

What We’re Looking For

• 0–2 years of experience (freshers welcome if you’re sharp and proactive).
• Excellent communication skills (English + Hindi; regional languages a plus).
• Comfortable speaking with sellers, resolving queries, and building rapport.
• Interest in e-commerce, social media, or livestreaming.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• A “get-things-done” attitude with a problem-solving mindset.

What You’ll Gain

• Direct exposure to e-commerce, seller success, and startup operations.
• Opportunity to learn end-to-end growth and ops – from onboarding sellers to scaling them.
• A chance to make a real impact in shaping how livestream commerce grows in India.
• Work closely with founders, growth experts, and sellers at scale.
• Competitive pay + rapid growth opportunities within Zoop. Location: Delhi

Compensation: Competitive, based on experience

Job Type: Full-time

Pay: ₹240,000.00 - ₹480,000.00 per year

Benefits:

• Health insurance
• Paid sick time

Work Location: In person