Business Operations Associate

Key Responsibilities:

1. Client Relationship & Communication Management

• Customer Success: Manage customer relationships using CRM software to ensure retention and growth.
• Query Resolution: Handle and resolve client queries promptly to maintain professional service standards.
• Official Correspondence: Manage and respond to all official company emails professionally.
• User Support: Attend user calls on behalf of the Verification Department to assist with account and verification needs.
• Post-Sales Support: Ensure effective post-sales support and maintain high levels of client satisfaction.

2. Operational Monitoring & Job Management

• Dashboard Oversight: Monitor the dashboard panel to track user activity statuses.
• Project Creation: Create, upload, and manage Snapper jobs for various company projects within the panel.
• Workflow Tracking: Regularly check Snapper job notifications in the panel to ensure timely task execution.
• Active Projects: Manage ongoing project jobs including location coordinate management and job creation.

3. Financial Administration & Data Management

• Transaction Handling: Check withdrawal requests and update withdrawal statuses within the system panel.
• Record Keeping: Print and maintain transaction receipts and download/file active user documentation.
• Sheet Management: Maintain and update a variety of tracking sheets, including:
• Invoice Sheets, Withdrawal Summaries, and Payment Sheets (Default/Completed).
• Active and In-Review User Request Sheets.

4. Strategic Support & Team Collaboration

• Meetings & Contracts: Attend professional meetings and assist in creating and managing contracts.
• Project Documentation: Create detailed presentations for ongoing projects to be used for internal and external reviews.
• Internal Knowledge: Maintain the Meeting FAQs Sheet to streamline information sharing.
• Team Support: Act as a resource for team members, helping to resolve doubts and operational hurdles.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement

Experience:

• Sales: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person