Job Title: Business Development Manager – Pest Control Job Description: We are seeking a Business Development Manager to grow our pest control business by identifying new opportunities, building strong client relationships, and achieving sales targets. Responsibilities: Identify and develop new business opportunities. Meet with clients to understand their pest control needs. Prepare proposals, quotations, and close deals. Maintain good relationships with existing customers. Achieve monthly and yearly sales targets. Coordinate with operations team to ensure smooth service delivery. Requirements: Graduate. Proven experience in sales/marketing (facility management or pest control preferred). Strong communication and negotiation skills. Ability to work independently and achieve targets. Basic knowledge of MS Office. Location: Bangalore Employment Type: Full-time
Job Description: We are looking for a Back Office Executive to support our pest control operations. The role involves handling administrative tasks, coordinating with field teams, and ensuring smooth day-to-day office activities. Responsibilities: Handle customer inquiries and maintain records. Prepare service schedules and coordinate with technicians. Maintain data entry of services, invoices, and payments. Support HR and accounts with basic documentation. Prepare daily/weekly/monthly reports. Ensure proper filing and documentation of service records. Requirements: 2nd PUC or Graduate Basic knowledge of MS Office (Excel, Word, Email). Good communication and coordination skills. Ability to work in a team and manage multiple tasks. Experience in pest control/field service industry preferred (not mandatory). Location: JP Nagar Employment Type: Full-time
ACUITY Groups is the leading pest control service provider in India. ACUITY Initial brand, ACUITY Groups was formed in 2005 through a Pest Control South India, the number one pest control company in India, and ACUITY, the world’s leading pest control brand. ACUITY Groups aims to set new standards for customer service having operations across 100 locations in South India. For more details: https://www.acuitypestcontrols.com About the Role: The Assistant Manager / Manager - Business Development will be responsible to visit and manage the new sales from Tier 2 and 3 accounts and generate sales for the branch assigned and provide excellent customer service to existing and new clients. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Visit and oversee sales from Tier 2 and 3 accounts. Acquire business according to the approved branch business plan by utilizing various sources. Responsible for sales promotion activities in the assigned territory. Ensure all Sales KPIs are achieved on a monthly basis. Identify and follow up with potential customers and respond to inquiries within a specific time frame. Maximize conversion of inquiries into orders. Ensure renewals are in line with Company Expectations. Maintain close attention to developments and business opportunities in the assigned territory Customer Service. Ensure the quality of service delivery. Maintain good relationships with customers. Prepare and submit reports to customers on time. Address complaints and participate in resolving them with Operations and Back Office when necessary Conduct detailed inspections at clients' site. Prepare quotations for customers through the system. Provide feedback from customers to Branch Manager and collect Appreciation Letters from RBU/CBU customers Administration and Accounts. Ensure timely submission of invoices and obtain necessary acknowledgments when required. Follow up for timely and accurate invoicing by the back office. Share costings and customer expectations with operations prior to service delivery. Ensure all collections are deposited with the back office within 24 hours. Review daily collection and billing with the back office department. Maintaining Systems and MIS. Ensure required sales systems are updated in a timely manner. Prepare Daily and Monthly Sales Reports. Maintain customer database. Set appropriate customer expectations regarding pest management. Ensure correct customer information, including email address, 2 contact numbers, and address with landmark, is captured Sell visits according to iCABS frequencies to establish Annual Template Calendars for timely service delivery by service planners. Share and explain cost sheet to operations along with material details before service delivery. Ensure all sales are visible in iCABS for planning and execution via Service Companion before delivery. Promptly enter new sales into SRA to provide adequate lead time for service execution. Ensure Service Scheduling is done in consultation with Service Planners, and no commitment to customers is made without consulting SP. Key Result Areas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good in Demonstrating Selling Skills Good Interpersonal & Networking Skills Ability to communicate effectively with the team members Ability to negotiate with the clients Ability to achieve targets Educational Qualification / Other Requirement: Any Graduate (Any stream) Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile Minimum of 2 years of Home product / Home service business, residential cleaning services for Residential business profile (Will be an added advantage) Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Requirements: Candidate will be handling Tier 2 Tier 3 clients IT Sales and Food Establishments - Preferred Good Communication in English Negotiation skill B2B sales 2 to 5 years relevant exp Benefits: Are you interested? Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Provident Fund Equal Opportunities ACUITY Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. Hygiene and Maintenance: Maintain regular cleaning schedules to avoid debris accumulation. Pest Control Measures: Conduct fogging with approved insecticides atleast weekly twice to control rapidly. Will use larvicides in areas prone to water retention.
GENERAL DUTIES & RESPONSIBILITIES • To know and develop proficiency in handling internal company software platforms i.e. CRM, Service Track and any other systems that may be introduced. • Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch • Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints • Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. • Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions • Ensure all service data from SR and check list work order , service orders and other sources is updated accurately into business systems in timely manner • Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. • Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. • Reviews and provides service compliance updates daily. • Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs • Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. • Work with management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements • Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies • Any unresolved issues should be quickly elevated to the next level of management for prompt resolution • Any other similar duties as and when specified by the manager KEY DELIVERABLES • On time service planning • Achieving progressive improvement in targets assigned by the team, • Minimizing service backlog (meet our contractual obligations) Requirements: CORE COMPETENCIES • Be decisive • Attention to details and accuracy • Planning & organizing • Analytical skills • Customer oriented • Negotiation skills would be an added advantage • Ability to work patiently in a dynamic service environment EDUCATIONAL / OTHER REQUIREMENTS • Minimum graduation with 1 to 3 years of relevant experience of managing team • Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) • Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. • Knowledge of territory which is handled for planning • Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required • Communicate all service issues in a timely manner to the ABM/BM, Operations Manager .