Business Operations Associate

Responsibilities

Client Operations & Account Management

1. Take ownership of day-to-day operations for assigned enterprise accounts, ensuring smooth execution of all client deliverables.
2. Act as a primary point of contact for key clients, building strong, trust-based relationships and addressing needs in a timely, professional manner.
3. Gather, document, and track client requirements, enhancement requests, and delivery expectations; collaborate with relevant internal teams to ensure accurate execution as per defined processes.
4. Maintain well-organized and up-to-date records of client communications, project updates, and task progress using the designated tracking tools and platforms.
5. Oversee quality control for client assets and data, ensuring all materials meet specified standards before delivery.
6. Manage consistent communication with clients through calls, emails, and documentation, while also summarizing key discussion points and action items from meetings.

Email Campaign Management

1. Plan, build, and execute HTML email campaigns tailored to client and audience requirements. (Prior experience in HTML email creation is preferred and will be an advantage.)
2. Leverage internal tools and training resources to manage campaign workflows efficiently.

Cross-Functional Collaboration

1. Serve as a central coordinator between multiple internal teams to ensure alignment on priorities, timelines, and deliverables.
2. Monitor task progress and proactively address any delays or blockers to maintain delivery commitments.

Product Knowledge & Process Improvement

1. Stay informed about the latest features and updates to the Indee platform to better support clients and internal teams.
2. Identify recurring issues or bottlenecks in operational workflows and recommend enhancements to tools and processes to improve speed, consistency, and reliability.

Key Requirements

• Excellent Communication: Strong written and verbal skills, with the ability to engage confidently with senior stakeholders at companies like Amazon, Paramount, and Netflix.
• Technical Proficiency:
• Advanced Excel skills for data analysis, reporting, and automation.
• Familiarity with HTML email creation (preferred), image editing tools, CRM platforms, and Google Workspace.
• High Attention to Detail: Precision in documentation, communication, and project execution is essential.
• Flexible Work Hours: Primarily aligned with IST, with the ability to transition to PST hours when required, especially during peak periods from August to December, to ensure uninterrupted client support.

Qualifications

Education:

Experience: