Role Overview We are looking for a motivated Junior Marketing Associate to join our growing team. As a Junior Marketing Associate, you will be instrumental in executing our digital marketing strategies and campaigns. This role is perfect for a recent graduate or an individual with up to 2 years of experience in marketing who is eager to learn and contribute to impactful marketing initiatives. We are seeking a candidate with a meticulous eye for detail, a proactive go-getter attitude, and a passion for tackling new challenges. What you will be doing Digital Marketing: Assist in the creation, execution, and monitoring of email marketing campaigns. Support the setup, management, and optimization of Google AdWords campaigns. Contribute to various other digital marketing efforts as needed, including content creation support and social media tasks. Track and report on the performance of marketing campaigns, providing insights for improvement CRM Data Management: Accurately update the CRM system with all relevant information from sales conversations and interactions. Maintain data integrity and consistency to ensure a reliable source of sales information. Generate reports from the CRM to track sales progress, identify trends, and inform marketing strategies. Cross-Functional Collaboration: Work closely with sales representatives to understand their needs and provide support in managing their pipeline. Liaise with other marketing team members to share insights and align sales and marketing efforts. What we are looking for in a candidate Basic knowledge of SEO, Google Ads, Social Media Marketing, and Email Marketing. Strong communication and creative writing skills. Ability to work independently as well as in a team. Passion for digital marketing and eagerness to learn. High energy with the ability to balance multiple priorities under pressure and tight deadlines in a fast paced, changing environment. Strong communication skills to collaborate effectively with cross-functional teams. Good to have: Familiarity with digital marketing tools such as Google Analytics, SEMrush, Canva, Mailchimp, and Facebook Ads Manager Qualification Education: MBA in Marketing Experience: 0-2 years of experience in a marketing, sales, or customer service environment is a plus. Show more Show less

About the Customer Support Team The Customer Success team aims to provide the best solutions while maintaining a high degree of empathy towards our clients. Our clients are our priority at all times and our success at Indee is the result of the trust we have built with customers around the world. The majority of our clients are based out of the U.S.A. which include some of the largest studios. You will be entrusted to be the face of the company, while upholding our values and culture, in these interactions with high-profile clients. What you will be doing Effectively engage and interact with customers by email or chat on a variety of issues ranging from billing inquiries and streaming issues to bug reports and fixes. Put yourself in the shoes of a customer to identify pain points and resolve issues to ensure customer satisfaction. Follow protocol and escalate effectively. Coordinate and work closely with cross-functional teams to resolve issues. Manage Customer accounts and provide white collar services to important customer accounts Test the platform after each release, anticipate customer queries, and prepare resolutions and workarounds for customer issues. Proactively work on optimizing current processes to increase efficiency, resolution & conversion rate, and aid customer satisfaction. Take up personal projects along with working on team projects to find gaps in processes, improve customer service and strengthen internal knowledge base. What we are looking for in a candidate Advanced writing and communication skills in English. Strong problem-solving and troubleshooting skills. Effective time management and ability to multitask, organize and prioritize. Prior experience with SaaS companies and/or with a North American audience will be of great advantage. Hands-on knowledge of Slack, Google Suite, and customer service software like Freshworks is also a big plus. Be willing to work in a rotational shift with U.S. timings (10:00 p.m. to 6:00 a.m. IST) and take on shifts during the weekend as part of the 24/7 support team. Qualification Education: Graduate Experience: Over 2 years of experience in customer / client facing roles Show more Show less

About the Customer Support Team The Customer Success team aims to provide the best solutions while maintaining a high degree of empathy towards our clients. Our clients are our priority at all times and our success at Indee is the result of the trust we have built with customers around the world. The majority of our clients are based out of the U.S.A. which include some of the largest studios. You will be entrusted to be the face of the company, while upholding our values and culture, in these interactions with high-profile clients. What you will be doing Effectively engage and interact with customers by email or chat on a variety of issues ranging from billing inquiries and streaming issues to bug reports and fixes. Put yourself in the shoes of a customer to identify pain points and resolve issues to ensure customer satisfaction. Follow protocol and escalate effectively. Coordinate and work closely with cross-functional teams to resolve issues. Manage Customer accounts and provide white collar services to important customer accounts Test the platform after each release, anticipate customer queries, and prepare resolutions and workarounds for customer issues. Proactively work on optimizing current processes to increase efficiency, resolution & conversion rate, and aid customer satisfaction. Take up personal projects along with working on team projects to find gaps in processes, improve customer service and strengthen internal knowledge base. What we are looking for in a candidate Advanced writing and communication skills in English. Strong problem-solving and troubleshooting skills. Effective time management and ability to multitask, organize and prioritize. Prior experience with SaaS companies and/or with a North American audience will be of great advantage. Hands-on knowledge of Slack, Google Suite, and customer service software like Freshworks is also a big plus. Be willing to work in a rotational shift with U.S. timings (10:00 p.m. to 6:00 a.m. IST) and take on shifts during the weekend as part of the 24/7 support team. Qualification Education: Graduate Experience: Over 2 years of experience in customer / client facing roles

Responsibilities Client Operations & Account Management Take ownership of day-to-day operations for assigned enterprise accounts, ensuring smooth execution of all client deliverables. Act as a primary point of contact for key clients, building strong, trust-based relationships and addressing needs in a timely, professional manner. Gather, document, and track client requirements, enhancement requests, and delivery expectations; collaborate with relevant internal teams to ensure accurate execution as per defined processes. Maintain well-organized and up-to-date records of client communications, project updates, and task progress using the designated tracking tools and platforms. Oversee quality control for client assets and data, ensuring all materials meet specified standards before delivery. Manage consistent communication with clients through calls, emails, and documentation, while also summarizing key discussion points and action items from meetings. Email Campaign Management Plan, build, and execute HTML email campaigns tailored to client and audience requirements. (Prior experience in HTML email creation is preferred and will be an advantage.) Leverage internal tools and training resources to manage campaign workflows efficiently. Cross-Functional Collaboration Serve as a central coordinator between multiple internal teams to ensure alignment on priorities, timelines, and deliverables. Monitor task progress and proactively address any delays or blockers to maintain delivery commitments. Product Knowledge & Process Improvement Stay informed about the latest features and updates to the Indee platform to better support clients and internal teams. Identify recurring issues or bottlenecks in operational workflows and recommend enhancements to tools and processes to improve speed, consistency, and reliability. Key Requirements Excellent Communication: Strong written and verbal skills, with the ability to engage confidently with senior stakeholders at companies like Amazon, Paramount, and Netflix. Technical Proficiency: Advanced Excel skills for data analysis, reporting, and automation. Familiarity with HTML email creation (preferred), image editing tools, CRM platforms, and Google Workspace. High Attention to Detail: Precision in documentation, communication, and project execution is essential. Flexible Work Hours: Primarily aligned with IST, with the ability to transition to PST hours when required, especially during peak periods from August to December, to ensure uninterrupted client support. Qualifications Education: Bachelor's degree in any discipline Experience: 2–5 years in client servicing, business operations, or related functions