Business Operations Analyst, Associate

General Summary:

About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is to support day-to-day Sales Operations for distributor channels, ensuring clean data, timely order-to-cash execution, accurate claims processing, and visibility into sell-in / sell-through performance. This role is execution-focused with strong attention to detail and process discipline.

General Job Summary: The Sales Operations team plays a critical role in enabling revenue growth and operational excellence across distributor business. This position supports the end-to-end sales operations process, including Quoting, pricing, claims, and channel performance reporting. The role ensures data accuracy, process compliance, and timely execution of operational tasks while partnering with cross-functional teams such as Sales, Finance, and Distributors.

Team Global Commercial Operation (GCOps)

About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is to support day-to-day Sales Operations for distributor channels, ensuring clean data, timely order-to-cash execution, accurate claims processing, and visibility into sell-in / sell-through performance. This role is execution-focused with strong attention to detail and process discipline.

General Job Summary: The Sales Operations team plays a critical role in enabling revenue growth and operational excellence across distributor business. This position supports the end-to-end sales operations process, including Quoting, pricing, claims, and channel performance reporting. The role ensures data accuracy, process compliance, and timely execution of operational tasks while partnering with cross-functional teams such as Sales, Finance, and Distributors.

Roles & Responsibilities:

• Execute, pricing application, and promotions/trade schemes for distributors in CRM/ERP.
• Collect and reconcile sell-in, sell-through, and POS (Point of Sale) data from distributors; ensure timely submission.
• Monitor channel inventory, aging, and stock health; flag slow/non-moving items and potential stockouts.
• Validate and process debit claims, price protection, and stock rotation.
• Prepare weekly/monthly dashboards (orders, revenue, claims status, inventory, distributor scorecards).
• Ensure adherence to policies on pricing, discounts, credit, collections, and documentation.
• Maintain SOPs, checklists, and SLAs; drive on-time completion of operational tasks.
• Strong negotiation and customer interaction skills

Key skills / Experience required:

• Requires minimum 2+ years related experience in Business Operations / Sales Operations
• Masters degree in business management / Analytics, Operations
• Proactive task management and initiative - able to anticipate needs and act without reminders.
• Attention to detail for duplicate validation and accurate registration.
• Working knowledge of CRM/ERP (e.g., SFDC/SAP/Oracle), Excel, Power BI/ Tableau (user level), distributor portals.
• Detail orientation, data hygiene, analytical mind set, process execution, communication with cross-functional teams (Sales, Finance, Supply Chain).
• Positive attitude and willingness to learn and upskills with tools ?? Adv- Excel, Power BI etc.
• Flexible for evening calls (8PM - 11PM IST) for HQ reviews and transition calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.
• Strong written and verbal communication skills.

Flexible for evening calls (8PM - 11PM IST) for HQ reviews and transition calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.