Business Manager - DTH_Surat

Job Description

What you will do: Sales Strengthen the distribution and sales network by increasing the DTH Selling & activating outlets, effective coverage and transacting outlets. Ensure maximum availability of recharge so that existing customers are adequately serviced Effectively implement active relationship management programs & implement on the job training programs for Retailers and Field Sales Executives (FSE) Ensure brand visibility through organized merchandising activities Driving Gross & Net Adds for the territory assigned. Service Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes Ensure closure of Service Request loops & intervene and handle complaints in case of escalations Ensure maintenance of adequate inventory level of installation equipment for contingencies Upgrading customers to higher versions & plans. Organizational Responsibilities - Understand the market demographics and drive business strategy according to customer segments Effectively engage in partner appointment & partner management and control attrition & ROI Fostering the relationship with sales & service distributors in the assigned territory Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance What you need to have: Skills Analytical skills Gap identification, trend identification and problem-solving capability. Well Organized structured working, time management. Process orientation and product knowledge Consultation, facilitation, negotiation and selling skills Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Ensure timely resolutions of issues & appropriate management of escalations. Partner management skills Upselling skills Purpose of the Job: An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH.