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Business Interlock Associate

Business Interlock Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

1 - 3 years

2 - 5 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

compliance workday c customer service business rules email etiquette qa voice process learning management systems lms operations performance management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Talent Development - Learning Delivery Operations
Designation: Business Interlock Associate
Qualifications:BSc/BCom/Bachelor of Arts
Years of Experience:2 to 3 years
What would you do

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.Ensure successful delivery of learning solutions and review their effectiveness and applicability. Education Equivalent Bachelor’s degree – B.A / B.Com / B.Sc / B.TechExperienceUpto 2 years of Analyst experience.Exposure to voice process (technical sector) / Learning coordination sector preferable
What are we looking for

MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format

Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique

English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly

Good organizational, prioritisation and multi-tasking skills.

Strong analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Attention to detail.

Focus on high data accuracy.

Quality driven – in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Roles and Responsibilities:

Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources.

Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location.

Proficient in learner profile management, support learning admin activities for compliance training and feedback collation

Upload Learning Assessments and Learning admin activities for On Demand/ADHOC Learning requests

Use Learning Management Systems (e.g. Workday LMS) to input class details for course schedules.

Complete system screens to accurately enter data to Client Systems / LMS.

Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. Support setting up of Virtual class rooms(Teams, Zoom etc)

Allocate rooms, visual aids, instructor to courses based on defined business rules.

Solve basic resource conflicts by selecting viable alternatives from a defined list.

Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.

Assign Instructor resources based on guidance documents showing the required parameters to be used.

Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled.

Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.

Update session information accurately and on time.

Ensure Cancellation policies are being followed.

Perform basic financial calculations to establish whether class enrolment generates required revenue and margin.
QualificationBSc,BCom,Bachelor of Arts

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Business Interlock Associate