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Business Insights Specialist

Business Insights Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Rezo

2 - 5 years

4 - 7 Lacs

noida

Posted:2 weeks ago| Platform:

Apply

Skills Required

computer science usage business statistics excel ivr saas stakeholder management performance improvement monitoring data interpretation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

Job Responsibilities:

1. Own client success KPIs (e.g., recovery %, engagement %, contactability, conversion rates) for assigned voicebot campaigns.

2. Track and monitor bot performance using dashboards, reports, and campaign data.

3. Proactively identify gaps in performance and collaborate internally to improve bot logic, campaign structure, or retry strategies.

4. Build a deep understanding of voicebot workflows across collections, service, and promotional use cases.

5. Translate data into compelling narratives and recommendations for client stakeholders.

6. Proactively identify opportunities for improving bot performance (e.g., IVR flow enhancements, retry logics, segmentation).

7. Lead regular review calls with clients to present performance updates and optimization recommendations

Requirements
Requirements:

1. Bachelordegree in a related field (e.g., Business, Statistics, Computer Science) or equivalent work experience. MBA is a plus.

2. 2-5 years data driven business roles (preferably in SaaS, Fintech, or Contact Center environments).

3. Strong data interpretation and storytelling skills (Excel, Google Sheets, BI tools preferred).

4. Comfort in leading client calls focused on metrics and performance improvement.

5. Strong communication and stakeholder management skills.

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Business Insights Specialist