Posted:2 weeks ago|
Platform:
Work from Office
Full Time
1. Own client success KPIs (e.g., recovery %, engagement %, contactability, conversion rates) for assigned voicebot campaigns.
2. Track and monitor bot performance using dashboards, reports, and campaign data.
3. Proactively identify gaps in performance and collaborate internally to improve bot logic, campaign structure, or retry strategies.
4. Build a deep understanding of voicebot workflows across collections, service, and promotional use cases.
5. Translate data into compelling narratives and recommendations for client stakeholders.
6. Proactively identify opportunities for improving bot performance (e.g., IVR flow enhancements, retry logics, segmentation).
7. Lead regular review calls with clients to present performance updates and optimization recommendations
1. Bachelors degree in a related field (e.g., Business, Statistics, Computer Science) or equivalent work experience. MBA is a plus.
2. 2-5 years data driven business roles (preferably in SaaS, Fintech, or Contact Center environments).
3. Strong data interpretation and storytelling skills (Excel, Google Sheets, BI tools preferred).
4. Comfort in leading client calls focused on metrics and performance improvement.
5. Strong communication and stakeholder management skills.
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