Business Head

Key Responsibilities

1. Responsible for smooth functioning of the Centre with optimal operational efficiency, utilizing men and materials available.

2. Coordinate and supervise the activities of different sections functioning under him/her by supervising the Sectional Heads on a day to day basis with periodic functional audit and review of targets.

3. Streamline and ensure performance of all functionaries to achieve error-free activities in all processes and procedures.

4. To conduct administrative rounds of the facilities at least once a day and take corrective on-the-spot actions to rectify defects or deficiencies.

5. To conduct periodic audit of various services to ensure that the laid down procedures are practiced.

6. To visit other Centres of Cloudnine and interact with the respective Centre Heads and share ideas and practices, to complement each Centre’s functioning.

7. To improve inter-departmental and inter-sectional communications, cooperation and coordination to develop a sense of ownership to Cloudnine.

8. To identify & develop one senior member of the team to take over the duties of Centre Head in his/her absence.

9. Ensure availability of sanctioned number of staff at all times and to take immediate pro-active action for suitable replacement, in case of separation of a staff member.

10. To assist the employees for their professional self-development and ensure retention of the employees in Cloudnine for longer period.

11. To ensure teamwork and identify staff with leadership qualities to help their progression in Cloudnine.

12. To evaluate the performance of all members of the Centre working under the Centre Head on a periodical basis formally and informally and to take corrective actions if any.

13. To conceive and conduct regular training of all categories of staff and follow-up their progress professionally and take corrective actions, if necessary, in collaboration with HR Department.

14. To develop and ensure conducive inter-personnel relationship and to take preventive measures to avoid any harassment to female staff members.

15. To interact with and help Clinicians to achieve smooth functioning of clinical services.

16. Coordinate the activities of the nursing services with daily interaction with the Nursing Head.

17. To implement all protocols and procedures without fail and assist Clinicians and Nurses in practicing various established clinical and nursing protocols and procedures.

18. To ensure that the Patient Discharges are not delayed due to any avoidable reasons.

19. To meet the administrative requirements of Duty Doctors and other non-medical duty staff.

20. To ensure that all members of the staff are highly disciplined, punctual and adhere to the laid down dress code.

21. To practice principles of Total Quality Management by adhering to quality standards and keep on improving the quality of services on a continuum.

22. To ensure that Customer friendly practices are followed and Customer Satisfaction is achieved in all spheres.

23. To promptly respond to Customer Feedback and to ensure that the offending lapse, error or mistake (omission and commission) is not repeated and to forward a weekly report to the management on the Feedback Analysis.

24. To ensure confidentiality of Patients information and data.

25. To investigate and take corrective actions on Customer complaints and ensure that similar complaint is not repeated.

26. Perform mystery check on Customers who have recently used the service - from OPD to IPD and also call the call desk and assess the same. Wherever there are touch points of a customer, the same needs to be verified and reports filed duly.

27. Responsible for running and maintenance of the hostels of the Centre and ensure safety and security of the inmates of the hostel.

28. Responsible for safety, security and serviceability of all equipments, installations and materials of the Centre.

29. To keep a close watch on use of consumables to ensure that there is no wastage and pilferage and to avoid unwanted expenditure.

30. To ensure availability of fully serviceable medical and non-medical equipment and in case of non-availability or unserviceable, to provide alternate equipment on priority so that life of the patient is not compromised.

31. Maintain Asset details and update it, as and when required and conduct periodic audit of assets of the Centre.

32. To follow-up the referrals and clinical practices of Consultants to monitor their contribution to the Centre.

33. Ensure that the Doctor Relations Team is in contact with the referral Doctors on a continuous basis and it achieves the targets given by the management.

34. Responsible for revenue of the Centre and to take corrective actions in case of decline in the revenue, if the revenue does not show the targeted up-swing.

35. To achieve financial targets set by the management and improve the revenue, month on month, by using set practices and to conceive new practices to augment the Centre’s revenue.

36. To study the various Hospital statistics and take proactive actions to rectify, if the statistics do not show a desired upward trend.

37. To collect, collate and forward HIS to higher authorities on a laid down frequency.

38. To identify various areas in which expenditure could be reduced and saving effected in terms of men, materials and money.

39. Responsible to promote public relations & ensure that cordial and reciprocal relationship are initiated, maintained & monitored with both Governmental Agencies (Local Corporator, MLA, BBMP, Police & Fire Force) & Non-Governmental Agencies.

40. Any unusual incidents have to be communicated by the fastest means to the controlling authority with the action taken, outcome and ways and means of preventing such occurrences in future.

41. Responsible for safety and security of all patients, relatives and visitors as well as the internal Customers of the Centre.

42. To ensure prompt response to Ambulance call from the clients and to provide conveyance facilities to staff members as and when required.

43. To oversee that the diet supplied to the Patients conforms to the standard laid down.

44. To supervise management of linen and to ensure round the clock supply of clean patient linen.

45. To keep a close watch on outsourced agencies and make them accountable for their fault-free functioning as per laid down criteria.

46. To conduct periodic fire drill to enable that staff members are prepared to react promptly, in case of an emergency.

47. Smooth handling of medico-legal issues as and when required.

48. Any VVIP bookings & medico-legal issues are to be brought to the notice of the management ASAP.

49. To strictly follow any other instructions given by the superiors.