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Business Development Specialist II

Business Development Specialist II

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Uber

2 - 7 years

8 - 9 Lacs

hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

outbound hospitality root cause analysis b2b wellness customer support customer service continuous improvement jira salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Empathy in Customer Support:
Demonstrate understanding and care while addressing customer concerns ensuring complete ownership of the client to fix the user issue
High-Quality Service:
Provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary.
Root Cause Analysis:
Conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
Insight Generation:
Produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders
Multichannel Support:
Utilize multiple support platforms such as Salesforce, Slack, Jira, and Bliss simultaneously. Handle phone/live chat and email ticket-based cases, resolving escalations effectively
Stakeholder Collaboration:
Work closely with Finance, Collections, and Risk teams to resolve urgent onboarding and payment issues across various Uber for Business products
Support Escalations:
Handle escalations from SORT, ECR and Sales for U4B customer s unresolved issues and support these teams with brief RCAs on actions taken and cause of the issue

Basic Qualifications

Communication Skills:
Clear and crisp communication, both written and verbal
Working Experience:
2+ years in customer service role, with at least 1+ year in B2B customer service role
Experience in handling customer service enquiries via phone support primarily in the B2B industry (tech, retail, hospitality, or similar industry).
Proficiency in supporting client through Email, Phone, and Chat modalities
Demonstrated ability to work effectively in high-pressure situations during client interactions to resolve their concerns and de-escalate issues
Internal Stakeholder Collaborations:
Ability to take ownership and collaborate closely with Sales, Account Managers, Finance, and B2B collections teams to provide full resolution to clients needs.
Case Management:
Work with cross-functional teams to do root-cause analysis, handle escalations, and generate business insights to improve the process
Availability:
Open to working in a 24x7 support environment.
Willingness to work in shifts (rotating day/night shifts and rotating weekends off). Total working hours are 40 hours a week, 5 days, with 8-hour shifts each day.
Technical Proficiency:
Proficient in using Google Suite tools

Preferred Qualifications

Experience in multi-channel support systems (Salesforce, Slack, Jira, Bliss)
Experience with detecting and mitigating fraud and risk

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Business Development Specialist II

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Empathy in Customer Support:

High-Quality Service:

Root Cause Analysis:

Insight Generation:

Multichannel Support:

Stakeholder Collaboration:

Support Escalations:

Communication Skills:

Working Experience:

Internal Stakeholder Collaborations:

Case Management:

Availability:

Technical Proficiency:

More Jobs at Uber