Business Banking

Job Summary:

Business Banking Operations professional

Key Responsibilities:

Operational Management:

• Oversee daily business banking operations for commercial and retail clients, ensuring accuracy, compliance, and service excellence.
• Manage functions related to

  AML/KYC reviews, fraud monitoring, dispute and chargeback management, and card process operations.

• Ensure timely and accurate processing of transactions in adherence to US banking policies and internal SLAs.
• Review and monitor accounts to ensure compliance with AML regulations and internal control standards.

Client & Relationship Management:

• Partner with

  Account Executives and Relationship Managers

  to support client onboarding, transaction management, and service delivery.
• Participate in client calls and assist in resolving escalations or operational discrepancies.
• Work closely with internal stakeholders and external partners (e.g., compliance, credit, legal) to facilitate business transactions and resolve issues.

Leadership & Team Management:

• Lead, mentor, and develop a high-performing operations team.
• Allocate responsibilities effectively to meet business goals and operational KPIs.
• Conduct regular performance reviews and ensure continuous process improvement.

Risk, Compliance & Controls:

• Ensure adherence to

  AML/KYC standards

  , operational risk controls, and regulatory requirements.
• Identify process gaps and implement control measures to mitigate risk and enhance efficiency.
• Promote a culture of compliance, integrity, and accountability across the team.

Key Skills & Competencies:

• Strong knowledge of

  US Banking Operations

  , especially in

  AML/KYC, Fraud Management, Disputes, Chargebacks, and Card Operations.

• Proven experience in

  team handling and people management.

• Understanding of commercial finance, credit operations, and client portfolio management.
• Excellent analytical, communication, and decision-making skills.
• Familiarity with compliance and operational risk management frameworks.

Qualifications:

• Bachelors or Master’s degree in Commerce, Finance, or related field.
• Certification in

  AML/KYC, Fraud Investigation, or Risk Management

  is an added advantage.