Business Analyst

Job Description

Your Primary Responsibilities: Serve as a liaison between internal and external stakeholders. Conduct requirements analysis, evaluate business processes, identify areas for improvement, and develop and implement solutions. Document business requirements, develop project plans, and help enforce change control procedures. Translate clients' business needs into detailed business requirements documents, use cases, and systems interaction diagrams. Collaborate with cross-functional teams to provide business and technical direction throughout the project lifecycle. Stay up-to-date on the latest process and software development advancements. Conduct meetings, share findings through presentations, and document and communicate the results of your efforts. Gather critical information from stakeholder meetings and produce valuable reports or documents. Manage projects, develop project plans, and monitor performance. Adhere to client-established audit procedures to ensure smooth project deliveries. Update and maintain procedures, product specifications, and customer-facing API documentation. Skills and Experience: 2+ years of experience in Account manager or Business Analyst role, with strong relationship management, account management, and support experience. Able to handle technical discussions and should have a fair understanding of web applications (full-stack), CMS, programming languages, APIs, and databases. Experience working with technical teams and clients to address requirements questions. Familiarity with Agile, Waterfall, and Iterative project management methodologies and lifecycles. Experience in preparing test strategies, test plans, and test use cases. Strong communication skills and a team player. Excellent proficiency in MS Word, Excel, and PowerPoint. Demonstrated ability to manage and prioritize workloads. Proven track record of delivering on time and meeting client commitments.