Business Analyst

4 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

Job Title:


Experience Required:


Location:


Employment Type:


Job Summary:


Business Analyst


Key Responsibilities


  • Collaborate with business and technical teams to define requirements and use cases for

    Identity and Access Management (IAM)

    solutions in

    ServiceNow

    .
  • Analyze, document, and validate business and functional requirements related to

    personal and service accounts

    .
  • Distinguish between

    privileged and non-privileged accounts

    , and manage

    human-to-system

    and

    system-to-system

    identities.
  • Work closely with ServiceNow developers to ensure IAM functionalities are effectively implemented and integrated.
  • Participate actively in

    Agile Scrum

    ceremonies and contribute to backlog refinement, sprint planning, and retrospectives.
  • Develop detailed documentation including business requirements, functional specifications, and process flows.
  • Support continuous improvement and process optimization within IAM and ServiceNow modules.
  • Liaise with stakeholders to ensure effective communication and alignment across business and technology teams.


Required Skills & Experience


  • 4+ years

    of overall experience as a

    Software Business Analyst

    .
  • 2+ years

    of hands-on experience working on

    ServiceNow IAM

    or related Identity Management applications.
  • Solid understanding of

    ServiceNow functionality, database structure, and APIs

    .
  • Strong knowledge of

    IAM concepts

    —including management of personal/service accounts, privilege levels, and access governance.
  • Familiarity with IAM technologies such as

    Active Directory, LDAP, UNIX, iSeries, and databases

    .
  • Proven ability in

    requirement gathering, documentation, and stakeholder management

    .
  • Strong analytical, problem-solving, and facilitation skills.
  • Excellent

    verbal and written communication

    skills.
  • Working knowledge of

    Agile/Scrum methodologies

    .


Preferred Certifications


  • Business Analysis Certifications:

  • Certified Business Analysis Professional (

    CBAP

    )
  • Certification of Capability in Business Analysis (

    CCBA

    )
  • Security Certifications (Optional):

  • Certified Information Security Manager (

    CISM

    )
  • Certified Information Systems Auditor (

    CISA

    )


Optional / Additional Skills


  • Experience in

    developing or configuring ServiceNow applications

    (2+ years preferred).
  • Exposure to

    ITSM

    or

    ITOM

    modules is a plus.


Key Skills


ServiceNow | Business Analysis | IAM | Active Directory | Agile | CBAP | CCBA | CISM | CISA

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