Business Analyst – Sales & Customer Experience

About the Role

Codeyoung

Business Analyst

You’ll play a critical role in helping our sales and customer experience teams grow efficiently, improve conversions, and create delightful learning journeys for every student.

What You’ll Do

• Analyze sales, marketing, and customer data to uncover trends, performance drivers, and improvement opportunities.
• Build and maintain dashboards and KPIs that give real-time visibility into growth and customer experience.
• Translate insights into recommendations that help sales and CX teams make smarter, faster decisions.
• Partner with stakeholders across sales, marketing, and product to design experiments, track impact, and drive measurable results.
• Proactively research new data sources, identify opportunities, and communicate findings with clarity and confidence.
• Maintain high standards of data accuracy, consistency, and storytelling — ensuring insights always lead to action.
  

What We’re Looking For

• Strong analytical skills and comfort working with data from multiple sources.
• Proficiency in

  Excel/Google Sheets, SQL

  , and at least one

  BI or visualization tool

  (Power BI, Tableau, Looker, etc.).
• Solid understanding of

  sales funnels, CRM data, and customer experience metrics

  (NPS, CSAT, churn, retention).
• Ability to connect data to real business questions and influence decisions through insights.
• Excellent communication and presentation skills — able to simplify complex findings for non-technical audiences.
• A proactive, detail-oriented problem solver who takes initiative and loves figuring things out.
• Comfortable working cross-functionally in a fast-moving, collaborative environment.
• (Bonus) Experience with

  Python/R, automation, or predictive analytics

  is a plus.

Why You’ll Love Working Here

• You’ll shape how data drives decisions in one of India’s fastest-growing EdTech startups.
• You’ll work directly with leadership and key business teams to influence real outcomes.
• You’ll grow as a thinker, strategist, and storyteller — with the freedom to explore, experiment, and innovate.
• 👉

  If you love asking questions, finding patterns, and turning data into impact — join us and help Codeyoung build smarter, faster, and more customer-centric growth.