Business Analyst

About Client:

Our client is a Indian multinational technology company based in Bengaluru. It provides information technology, consulting and business process services, and is one of India's Big Six IT services companies. Services include cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technologies.

• Job Title :

  IVR Business Analyst (Interactive Voice Response)

• Job Locations : Pune
• Years of experience : 7+
• Employment Type : Full time
• Notice Period : Immediate joiner - 30Days (Notice period)

Key Responsibilities :

• IVR - Interactive Voice Response - Must have experience

• Experience in technical writing
• Creation of functional requirements based on business/client/end user needs
• Experience working on large/complex projects
• Ability to communicate with engineers on requirements and expected outcomes
• Familiarity with voice components and/or contact center practices/procedures
• IVR knowledge of call flows, automation, self service
• IVR, Complex ACD testing (both speech and DTMF)
• Automation testing using Cyara or similar tools
• Smoke testing, System integration testing, regression testing
• Creation of Visio call flows, both detailed and high level based off User interface documentation