Job
Description
You will be working as a Partner Engagement Excellence Expert at Cayuse Commercial Services, engaging in various impactful activities to enhance partner success. Your primary responsibilities include serving as a subject matter expert for internal partner-facing employees, partners, and distributors, driving enablement efforts, developing training materials, analyzing partner feedback, collaborating with cross-functional teams, and ensuring proper SLAs and closed-loop communication through a case management system. Additionally, you will present to executive-level audiences, possess excellent communication and interpersonal skills, have a deep understanding of partner programs and enablement strategies, demonstrate strong organizational and time management skills, and be proficient in using Microsoft Office tools and case management systems. **Key Responsibilities:** - Serve as the primary subject matter expert for internal partner-facing employees, partners, and distributors related to designated Must Win Moment (MWM) campaigns. - Drive internal and external enablement efforts, including those involving partners, distributors, Cisco partner organizations, Cisco sales organizations, and others. - Address complex or escalated questions from partners and internal teams through a case management system. - Develop and deliver training materials and resources, such as FAQs and other educational content. - Gather and analyze partner feedback to identify areas for program improvement. - Collaborate with cross-functional teams to implement enhancements and address any issues. - Ensure proper SLAs and closed-loop communication through a case management system. **Qualifications Required:** - Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field. A Master's degree is a plus. - Minimum of 5 years of experience in partner enablement, support, or program management, preferably within the technology sector. - Partner-facing experience, including direct interaction with partners in person or via email. - Experience managing cases and resolving partner issues. - Additional experience building or managing a partner program or incentive preferred. - Must be able to pass a background check. Cayuse Commercial Services delivers fresh solutions to business challenges in the technology and business services environment. They offer services such as application development, business process outsourcing, data services, and professional services to help clients achieve impactful outcomes like improved efficiency, reduced cost, increased profitability, and accelerated time to market.,
