Business Analyst

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: Salesforce-business/Functional Analysis

Location: PAN INDIA

Experience: 8-12 years

Job Type: Contract to hire (C2H)

Notice Period: - Immediate joiners.

Any Project specific Prerequisite skills

Salesforce-business/Functional Analysis

Detailed JD

Business Analyst with Minimum 10 years of experience with at least 7 years on Salesforce implementation on below roles responsibilities

Coordinating between Customer BAProduct Owner and Providers onsite and offshore project teams to help them understand and comprehend business requirements and decisions approvals and scope management as provided the Project BA team

Good experience working for Salesforce Service Cloud Capabilities Manufacturing domain

Experience on Service Capabilities includes Customer Support Service Field Service Asset Management After Market Sales Service like Warranty management service Contracts management etc

Preferably has recently worked in a Salesforce Build implementation project

Scope boundary Creating the requirement matrix showing major and minor functional areas

User Mapping Creating a user to requirement mapping by identifying all actors and key rolesaccess in the to be system

Traceability Helping in creation of base version of requirements traceability that maps requirements to solution components During implementation this matrix will be further elaborated to include test cases mapping

Creating the prioritized user story backlog ensuring for at least 3 sprints of Build phase

Solution Roadmap Playing a role in crafting of solution roadmap and work breakdown structure for the purposes of estimation

Working with delivery teams to set Agile sprint plans and release schedules

Reporting defect management and risk monitoring

Supporting QA activities test scripts

Active participation in UAT execution and managing Business discussions

Desired Candidate Profile

Ability to think on your feet and learn new things quickly

Appetite for knowledge in the Salesforce space and other relevant technologies

Strong understanding of and experience working in AgileScrum teams

Flexibility to travel to client locations when needed

Educational Qualifications

Bachelors Degree in Computer Science Information Systems or related technical field or comparable proven work experience