Business Analyst I, Returns & Insurance Operations

Narvar is growing! We are looking for a sharp and proactive Business Analyst to support and grow our Returns Concierge and Insurance businesses. This role requires a strong command of data tools, operational rigor, and business insight. You will work closely with cross-functional teams to drive performance, optimize processes, and deliver a great customer experience.
Day-to-day

• Analyze and monitor performance data for the Returns Concierge and Insurance businesses using SQL, Google Sheets, and Excel.
• Track KPIs and SLAs; identify and flag operational bottlenecks.
• Develop and maintain performance dashboards and business reports.
• Collaborate with internal stakeholders and external partners to ensure seamless service execution.
• Provide insights to improve efficiency, reduce costs, and enhance customer satisfaction.
• Build scalable processes and support the development of SOPs and audit routines.
• Support strategic planning, business reviews, and ad-hoc analysis as required

What we're looking for

• Strong proficiency in SQL – comfortable working with large datasets.
• Advanced skills in Google Sheets and Excel, including pivot tables, formulas, and data automation.
• Solid business acumen and a proactive, problem-solving mindset.
• Strong operational rigor – organized, reliable, and detail-oriented.
• 3–6 years of experience in analytics, business operations, or a related function.
• Excellent communication and collaboration skills.
• Prior experience in returns, logistics, or insurance operations is a plus.
• A drive to make data-informed decisions.
• Comfort working in a fast-paced, dynamic environment.
• A passion for improving systems, solving inefficiencies, and enhancing the customer journey.
• Ownership mentality with a bias for action.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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