Narvar is growing! We are hiring a strong and motivated Sr. Customer Support Manager to join the global customer support team. You will be responsible for the day-to-day operations of the Customer Support team to deliver world-class service to our clients. You will be a thought leader in finding ways through process, people, and systems to continuously improve and innovate as the team supports the company’s growth. You will work closely with customers, team members, and cross functional teams. The ideal candidate has external technical support experience, has managed highly effective teams, and thrives in a fast-paced working environment. Day-to-day Manage, coach, develop and recruit the Global Product Support team and motivate the team to ensure we deliver the highest possible quality of service to Narvar customers. Set clear objectives, evaluate progress, coach, train, and instill a high performance culture with focus on teamwork, support excellence and ownership for resolving customer issues Set-up, manage, and improve standards and procedures within the team Contribute to the team strategy and lead improvement initiatives within the Support organization Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate Manage individual performance, technical and skills development by establishing individual quality goals for team members in line with Support team goals Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together Review daily priorities and take appropriate action to ensure results are achieved Remain aware of new product developments in the area of Navar and surrounding technology providing input and tactical direction to the business on customer support and support challenges Identify and assist in the investigation of customer issues and complex technical issues Advocate for customers and define ways to continually add value to the customer experience Prepare and deliver performance reviews on defined business rhythm for your team Effectively collaborate with peer managers, internal stakeholders and partners, and shared services teams Own Incident Management process, Handle and deflect Customer Escalations. Work in close proximity with global team to own and contribute to key organizational goals Work cross-functionally with Product and Engineering teams and suggest product improvement recommendations to provide our customers an enhanced Operate with minimal supervision and collaborate with other team leads both locally and globally Perform other duties as assigned Regularly present key team metrics to the executive level What We're Looking For Over all 11-13 years experience out of which minimum 3 Years of Experience in leading a Technical Support team in the Manager Capacity in a SAAS environment This position is based out of Bangalore (On Site) The role requires the candidate to work primarily East Coast USA hours and manage a 24x7 team. Open to work in a 24x7 work culture. Highly developed professional and interpersonal skills are needed to perform the job. Strong team building and talent management skills are required. Has a track record of building and managing specialized technical support teams. Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization. Familiarity with systems operations and management environments within large strat and enterprise customers and/or service providers is desirable. Track record of accomplishment and effectiveness within organizations. Previous experience interfacing with customers in a support capacity. Previous experience managing C-level escalation situations. Experience working with employees in different locations. Excellent communication skills, written and verbal. Proficiency with Microsoft Office, including Word and Excel, and adept in creating professional PowerPoint presentations. Familiarity with CRM/ incident tracking and management systems such as Zendesk, Jira, Confluence. including Knowledge management. Recognized Graduation degree in Engineering. MS/MBA a significant plus Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Show more Show less

Narvar is growing! We are seeking a Senior Accountant to be a key member of the accounting operations in both our US parent entity and its international subsidiaries. This position will support and oversee the accounting activity in each international subsidiary as well as prepare and analyze financial transactions for the US entity across multiple processes. Day-to-day Review monthly reporting of third-party accounting teams in each international subsidiary, investigating variances and ensuring proper reconciliation of balance sheet accounts Provide guidance to international teams on the classification and timing of transactions in accordance with Narvar's needs and best practices Communicate and train international teams on any updates to accounting processes or procedures and oversee their implementation Prepare monthly intercompany revenue and intercompany funding transactions and reconcile intercompany activity to be eliminated from consolidated financial statements Support requests from third-party accounting teams by providing them required documentation and reporting for periodic audits or filing of financial statements and tax returns in each country Perform month-end close activities for the US parent entity including preparing journal entries, balance sheet reconciliations, and supporting schedules Identify areas of inefficiency and develop plans for process improvement Perform ad-hoc analyses as needed and work collaboratively across teams to provide valuable insights Support the cash processing and the accounts receivable system operation Post customer payments by recording checks, credit card, and wire/ACH transactions Process refunds, overpayments, and bad debts as guided by the Director or Controller Handle customer bankruptcy filings and other legal documents Manage invoice processing in our accounts payable system - Bill.com, Expensify and our accounting system, Netsuite Ensure bills are paid in a timely and accurate manner while adhering to company policies Compare executed contracts to invoices prior to processing payments to ensure accuracy (price, payment terms, etc.) Review employee expense reports in Expensify to ensure compliance with company policies Assist with the monthly bank reconciliation and review AP aging for accuracy Perform ad-hoc analyses as needed Support accounting team with monthly expense accruals What We're Looking For 2-4 years of Accounting experience Experience in a growth-oriented and distributed startup environment Ability to work in a fast-paced environment Good written and oral communication skills Attention to detail and good issue resolution skills Good prioritization skills and ability to provide timely and accurate responses Proficiency with Excel Bonus Points Knowledge of NetSuite, Bill.com, and Expensify Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Narvar is growing! We're looking for a Sr. Business Analyst who loves solving problems leveraging data insights to support the Operations team at Narvar consisting of the Solutions Consultant, Professional Services, and Customer Support teams. The ideal candidate has complex data mining experience, has a knack for developing new metrics for the business, and thrives in a fast-paced working environment. Day-to-day Demonstrating Hands-on experience with REST APIs, Postman and managing third-party integrations. Monitor the health of third-party integrations and take necessary actions in order to solve the issues. Involves daily monitoring of various dashboards and triaging the issue Develop and manage business review cadence with cross-functional teams. Reproduce and debug customer-reported issues that span multiple layers of the technology stack Manage JIRA backlog of client requests and bugs. Update ticket status on a daily and weekly basis to ensure clarity and collaboration throughout the organisation. Identify key trends in customer issues, and document solutions to common questions and issues Develop and maintain product expertise, including best practices to provide value to customers What we're looking for Experience working with 3rd parties, drive cross-functional solutions, and influence end solutions. Knowledge of JSON, Postman, SOAP XML, API Good to have SQL knowledge. Logistics and Supply chain domain knowledge is an added advantage. 5+ years of experience Preferably PST working hours (7pm to 4am IST) Able to work independently and make decisions. Demonstrated ability managing priorities in a fast-paced environment Strong time management and experience of working Jira board is a plus Previous exposure to clients, comfortable with customer-facing meetings and managing customer expectations High attention to detail and ability to troubleshoot Excellent written and verbal communication skills Demonstrated passion for resolving customer issues A strong sense of empathy with customers Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-SA1 #LI-Hybrid Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.